Cineprompt
Legal & Service Agreement

Terms of Service & Acceptable Use Policy

Effective Date: November 7, 2025 · Last Updated: October 11, 2026

Please read these Terms of Service carefully before using the Cineprompt platform. By accessing or using Cineprompt, you agree to be legally bound by these terms, our Refund Policy, and our Acceptable Use Policy (AUP). If you do not agree to these terms, please do not use our services.

01. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Cineprompt ("Cineprompt", "we", "us", or "our"), governing your access to and use of the Cineprompt website, applications, APIs, and associated services (collectively, the "Service"). By creating an account, generating prompts, or making purchases, you affirm that you are at least 13 years old (or the legal age of majority in your jurisdiction) and possess full legal capacity to enter into this agreement.

02. Service Description & AI Generation Scope

Cineprompt is a pre-production AI prompt engineering and creative storyboard suite designed for professional film creators, commercial directors, and animators. Our Service provides structured Hollywood-grade prompt packages, 3-view character turnaround sheets, sequential shot continuity choreographies, and optional visual preview boards formatted for third-party generative video engines (including Sora 2, Kling 3.0/4.0, Wan 2.1, Runway Gen-3, Google Veo, Midjourney, and FLUX).

Cineprompt is an independent workflow studio and does not render end-user final high-definition video files on its servers; final rendering is executed in external generative engines subject to their respective terms. We do not claim ownership of outputs produced by external AI video engines.

03. Pricing, Billing, Free Tier & Refund Policy

Cineprompt provides transparent pricing consisting of a Free Starter Tier, Monthly Recurring Subscriptions, and Permanent One-Time Credit Packs:

1. Free Starter Tier

Every new registered account receives 15 complimentary starter credits at no charge ($0) to test prompt generation and explore our continuity engine.

2. Monthly Subscriptions

Plans renew automatically each month (Starter $9.90/mo, Pro $19.90/mo, Studio $49.90/mo). You may cancel auto-renewal at any time with 1-click in your account dashboard.

3. One-Time Packs

Credit packs (Mini $4.90, Director $14.90, Studio $29.90) are billed as single one-time transactions. Credits purchased via packs never expire.

14-Day Money-Back & Refund Policy

We take customer satisfaction and fair commercial practices seriously. Our refund terms are as follows:

  • 14-Day Full Refund Window: If you are dissatisfied with your first subscription purchase, experienced technical failures, or incurred an accidental charge, you may request a 100% full refund within 14 days of payment.
  • Cancellation of Auto-Renewal: You can cancel recurring billing anytime from your Account page. Upon cancellation, your Pro benefits and remaining credits remain active until the end of your current paid billing period; no subsequent renewals will be charged.
  • Zero Processing Deductions: Approved refunds are credited back in full to your original payment method (Credit Card, Creem, Waffo, or Global Wallet) with zero penalty or hidden fees.
  • Processing Timeline: Refund requests are acknowledged within 24 hours and funds typically appear on your statement within 3 to 5 business days depending on your issuing bank.
  • How to Request a Refund: Simply email our billing team at support@cineprompt.pro with your order number or account email, or click "Request Refund" directly in your account billing portal.

04. Acceptable Use Policy (AUP) & Prohibited Content

Strict Compliance

Because Cineprompt provides AI text-to-prompt, script generation, and visual keyframe storyboard features, users are strictly forbidden from generating, uploading, prompting, or distributing any content that falls into the following six prohibited categories:

1. Adult, NSFW & Pornography

Sexually explicit material, pornography, non-consensual sexual content, escort services, or gratuitous nudity.

2. Violence, Gore & Self-Harm

Graphic violence, blood and gore, weapons manufacturing, bomb-making, suicide, self-mutilation, or terrorist promotion.

3. Hate Speech & Harassment

Hate speech, racism, religious vilification, defamation, targeted bullying, harassment, stalking, or discriminatory slurs.

4. Child Abuse & Exploitation (CSAM)

Zero tolerance for any depiction, generation, or sexualization of minors. Immediate referral to law enforcement agencies and NCMEC.

5. IP & Likeness Infringement

Unauthorized use of third-party copyrighted materials, counterfeit trademarks, deepfakes, or unauthorized commercial impersonation.

6. Fraud, Malware & Illegal Acts

Phishing, fraud, malware distribution, hacking exploits, identity theft, cyberattacks, or violation of applicable international export laws.

Platform Content Moderation & Enforcement Mechanisms

To guarantee safety and commercial integrity, Cineprompt implements a multi-layered content moderation framework:

  1. Real-Time Input Filtering: Pre-generation prompt scanning blocks forbidden keywords, toxic phrasing, and prohibited intent before reaching generation pipelines.
  2. Model-Level Safety Guardrails: Integration with underlying foundation model safety classifiers that refuse hazardous requests.
  3. Human Moderation Sweeps: Regular administrative spot checks and community showcase review to verify community compliance.
  4. Violation Sanctions: Any breach of this AUP results in immediate account suspension, permanent revocation of credits without refund, and potential disclosure to relevant legal authorities.

User Reporting & Takedown Channel

If you discover any content or user that infringes your copyright or violates this policy, please notify our dedicated compliance officer immediately:

Abuse & Takedown Email: report@cineprompt.proCustomer Support: support@cineprompt.pro

We investigate and respond to all verified abuse and copyright notices within 24 to 48 business hours.

05. Intellectual Property & Ownership

Between you and Cineprompt, you retain all ownership, intellectual property rights, and commercial exploitation rights in and to the creative prompt scripts, narrative storylines, and creative inputs you generate through the platform. Cineprompt retains all proprietary rights, trademarks, and source code in the underlying Cineprompt software, algorithms, UI designs, and telemetry engines.

06. Disclaimer of Warranties & Limitation of Liability

"AS IS" and "AS AVAILABLE": The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.

Third-Party Model Outcomes: We do not guarantee that third-party video generation systems (e.g. Sora, Kling, Wan) will always generate aesthetically identical or error-free video outputs based on prompt specifications, as generative AI behavior is inherently non-deterministic.

Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall Cineprompt, its founders, affiliates, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, goodwill, or business interruption). In any circumstance, Cineprompt's total aggregate liability arising out of or related to these Terms shall not exceed the total fees paid by you to Cineprompt in the twelve (12) months preceding the claim, or one hundred US dollars ($100.00 USD), whichever is lower.

07. Customer Support & Official Contacts

If you have questions regarding these Terms, require billing support, or need technical assistance, please reach out via our official communication channels:

Customer Support
support@cineprompt.pro
24/7 Mon – Sun (Replies within 24h)
Abuse & Moderation
report@cineprompt.pro
Fast Takedown within 24-48h
Legal & Corporate
contact@cineprompt.pro
Business & Partnership Inquiries
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Cineprompt Inc. · Film Continuity & Storyboard Architecture